Book an Appointment

Frequently Asked Questions

What should I bring in to my first visit to the clinic?

Please bring in both your Alberta Health Card and a piece of photo ID as well as a list of all medications or the medication bottles themselves.

Where can I go or get medical advice after hours, when the clinic is closed?

If you require immediate attention, please call 911 or go to your nearest emergency department. If you have a serious concern but feel that it’s not an emergency, please call 811 and a health care professional will assess you over the phone. Please keep in mind that the Pineridge Medical Clinic does not provide emergency care.

Can I have my prescription filled without having to see the physician?

Patients requiring a prescription refill from their doctor are required to see them in person or schedule a virtual appointment. Please bring with you the containers with labels of medications or a list of your blister pack medications.

Do you accept walk-in patients?

Walk-in are welcome from opening time to closing time, on occasion we may have to close walk-ins early depending on the number of patients waiting.

Can I speak with my family physician over the phone during office hours?

The best way to speak with them is to book an appointment in person or over the phone.

How can I see a specialist physician?

When necessary, your family physician will send a referral letter to a specialist’s office. Once the letter has been sent by the physician you will receive a call of your appointment from either our clinic staff or from the specialist’s office. Please give at least 3 weeks for an appointment time and keep in mind that with some specialists the wait time is longer.

Most specialists require you to confirm your appointment, so please do so once you have been notified. If you need to cancel or reschedule your appointment you must call the specialist office to inform them of your schedule. Note that many specialists charge for missed appointments.

Can I get my test results over the phone???

You will receive a call if the ordering physician would like to discuss the results with you. If you have not received a call and would still wish to review your results, please feel free to book an appointment. Due to Covid-19 in some cases your physician may discuss results over the phone, a phone appointment needs to be booked. Please keep in mind that front desk staff is not authorized to discuss your results.

What if I miss my appointment?

We do ask that 24 hours’ notice be given to reschedule or cancel an appointment to allow for other patients that greatly need an appointment to be scheduled in.